Shipping policy

Shipping Policy

Last updated: August 30, 2026

 

At Vaelora, we carefully prepare each order before sending it your way. Please review the information below regarding processing and shipping.


Processing & Delivery Time


Please allow approximately 1–2 weeks for your order to arrive.


This timeframe includes the time needed to prepare, package, and ship your order, as well as transit time with the shipping carrier.


Because many of our products are carefully packaged by hand, processing may take a little time. We want your order to arrive looking as special as the experience itself.


Please keep in mind that the 1–2 week timeframe is an estimate, not a guaranteed delivery date.


Order Processing


Orders are typically processed and prepared for shipment after your order has been successfully placed.


Once your order has shipped, you may receive tracking information when available so you can follow its progress.


During holidays, sales, product launches, or periods of unusually high order volume, processing and delivery may take longer than usual.


Shipping Delays


Once your package has been handed over to the shipping carrier, delivery times are outside of Vaelora's direct control.


Delays may occur due to:


- Weather

- Holidays

- Carrier delays

- Incorrect or incomplete shipping information

- High shipping volume

- Other circumstances outside of our control


We appreciate your patience if your package takes longer than expected.


Incorrect Shipping Information


Customers are responsible for providing a complete and accurate shipping address at checkout.


If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.


Please contact us as soon as possible if you realize that you entered incorrect shipping information.


Lost, Stolen, or Damaged Packages


If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location around your property.


If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the package and damaged items.


We will review the situation and determine the appropriate next steps.


International Orders


At this time, shipping availability may vary depending on the destination.


If international shipping is available for your location, any applicable customs fees, duties, or taxes charged by the destination country may be the responsibility of the customer.


Questions About Your Order?


If you have questions about the status of your order or shipping, please contact Vaelora through the customer support information provided on our website.


Thank you for your patience and for supporting Vaelora. We’re so excited for your order to arrive. ♡


Vaelora