Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At Vaelora, we want you to love your order and enjoy every part of your experience with us. Because our products include both mystery-based items and physical goods, our return and refund policies vary depending on the product purchased.

Please read the following policy carefully before placing your order.

Blind Date With a Book

Due to the nature of our Blind Date With a Book experience, all Blind Date With a Book purchases are final sale and are not eligible for returns or refunds.

Each book is selected, prepared, and packaged specifically to preserve the surprise of the experience. Once an order has been placed, we are unable to accept returns simply because you do not like the book selected, have changed your mind, or have already read the book.

We understand that receiving a book you have already read is one of the concerns that can come with a mystery book experience. That's why customers have the option to provide their Goodreads information with their order. We use this information as a reference when selecting books, with the goal of avoiding duplicates and helping you discover something you haven't read yet.

However, because reading histories may not always be complete or up to date, we cannot guarantee that a book will never be one you have previously read or owned.

The mystery is part of the experience, and by purchasing a Blind Date With a Book, you acknowledge and agree to these terms.

Damaged or Incorrect Blind Date With a Book Orders

While Blind Date With a Book purchases are final sale, please contact us if your order:

  • Arrives damaged

  • Arrives with missing items

  • Contains an incorrect product

  • Has another issue caused by an error on our part

Please contact us as soon as possible after delivery with your order number and clear photographs of the issue so we can review the situation and determine an appropriate resolution.

Other Vaelora Products

For products other than Blind Date With a Book, such as bookshelf décor, lanterns, night lights, storage trays, and other accessories, returns or refunds may be eligible depending on the item, its condition, and the circumstances of the request.

To be considered for a return or refund, an item generally must:

  • Be unused and in its original condition

  • Be returned with its original packaging when applicable

  • Not show signs of damage, wear, or misuse

  • Be accompanied by proof of purchase

Certain items may not be eligible for return depending on their condition or nature.

All return and refund requests are reviewed on a case-by-case basis.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once we review your request, we will determine whether the item qualifies for a replacement, refund, or another appropriate resolution.

Change-of-Mind Purchases

We understand that sometimes you may change your mind after placing an order.

For Blind Date With a Book purchases, changes of mind do not qualify for a refund or return.

For other Vaelora products, a return or refund may be considered depending on the product's condition and whether the order has already been processed or shipped.

Please contact us as soon as possible if you need to make a change to your order.

Return Shipping

If a return is approved for a non-mystery product, you may be responsible for the cost of return shipping unless the return is due to an error, defect, or damage caused before delivery.

Return instructions will be provided if your request is approved.

Please do not send an item back without receiving return instructions from Vaelora.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Once a refund has been approved and processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Questions About Your Order?

If you have a question about a return, refund, damaged item, or your order in general, please contact Vaelora through our customer support contact information.

We're always happy to review your situation and help where we can.

Thank you for supporting Vaelora and our little corner of the bookish world.

Vaelora